In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Loona has appointed a Resident Grievance Officer to address users' concerns and complaints regarding the platform.
If you have any grievances, complaints, or concerns regarding content moderation, data privacy, or any violations of our terms and guidelines, you may contact our Grievance Officer at the details below:
Contact Details
Name: [Officer Name]
Email: [Contact Email, e.g., grievance@loona.app]
Address: [Physical Address, Bhopal, MP, India]
Complaint Mechanism
When filing a grievance, please ensure you provide the following information to help us resolve the issue swiftly:
- Your full name and contact details (if not preferring to remain anonymous).
- A clear description of the issue or the exact location/ID of the post in question.
- Any supporting evidence, such as screenshots.
We are committed to acknowledging your complaint within 24 hours and resolving it within 15 days from the date of receipt, as mandated by law.